Software Application Training
NetJets Inc., a Berkshire Hathaway company, is the world’s largest purchaser of aircraft, aircraft engines, and avionics. NetJets’ fractional aircraft ownership provides all of the benefits of private aircraft ownership at a fraction of the cost.The NetJets Flight Center is a sophisticated operation with hundreds of people working around the clock to make sure the proper airplane, crew, and equipment are in position and ready to serve NetJets clients. It is a monumental exercise in logistics as everything from aircraft maintenance, flight plans, weather, crew management, catering, and even client preferences, must be handled with extreme precision and efficiency. At the core of this capability is a proprietary logistics software application that NetJets created to run the business and coordinate all activities. This application is used by virtually all of the functional groups within the Flight Center to coordinate the daily activities of the business.
In order to keep up with the demands of a rapidly growing business, and to maintain the highest quality of service that has become a benchmark in the industry, NetJets planned to upgrade their logistics software application. When NetJets contacted ICS, they had already spent almost two years on the development of the next version of the software application and were now starting to plan the roll-out that was scheduled to be released in four months.
HR / Training Challenges :
The challenges facing NetJets were many. With months to go before rolling out the new software, NetJets management realized that the human side of the transition had not been properly planned for. Even if the new software was flawless, the project would be a failure if the people using the software were not properly trained and mentally prepared for the new system and all the associated changes.
Some of the specific challenges were:
ICS Learning Solution :
After evaluating the issue from several key business, training, and technology perspectives, ICS Learning Group created and implemented a Training Plan with the following key components:
Inquisiq LMS / Technology Solution :